Shipping Policy

PRE-ORDER SHIPPING POLICY

 

PRE-ORDER MEANING:

For specific items not currently in stock but due for release at a future advertised date, you can secure and reserve your items in advance, even if the products are not ready yet for immediate shipping and delivery. Once the items are in stock, your order will be dispatched via our fulfilment partners.

PRE-ORDER PAYMENT:

100% of the payment is charged at the time of purchase to secure your items.

PRE-ORDER PROCESSING:

Please allow us to process your order. Expect a confirmation email within 24-72 hours to let you know your order has been secured and reserved for you.

For all pre-orders secured and reserved up to 14 business days before the advertised release date, will be dispatched before the general release to the public.

Post-release date, if the items are in stock, orders are generally dispatched within 24 hours via our fulfilment suppliers.

FLAT RATE SHIPPING:

The flat rate shipping fees apply to orders shipping to European Union (EU), United Kingdon (UK) and United States of America (USA).

At present, we currently do not ship outside of the EU, UK and USA. However, for some specific items, we can redirect you to our platform on either Amazon.com or Store.BookBaby.com where you may also place an order to access wider international shipping regions.

DOMESTIC SHIPPING RATES AND ESTIMATES:  

We offer a £4.70 flat rate shipping fee across the UK. Please see the table below:

Production Time	Via Fulfilment Supplier	Estimated Delivery Time	Price (£)
*7 - 10 days	Amazon/Evri/Royal Mail	2 - 4 business days	4.70

*This timeframe only applies if the item is not in stock.

INTERNATIONAL SHIPPING RATES AND ESTIMATES:  

We offer international shipping to the following countries: France, Spain, Germany, Portugal, Netherlands, Belgium, USA.

We offer a €11.25 flat rate shipping fee across the European Union (EU) nations only and a $7.50 flat rate shipping fee for USA. Please see the table below:

Region	Production Time	Via Fulfilment Supplier	Estimated Delivery Time	Price
Europe	*7-10 days	Royal Mail/DPD	**3 - 5 business days	€11.25
USA	*7-10 days	UPS/USPS	**5 - 12 business days	$7.50

*This timeframe only applies if the item is not in stock. **Dependent on destination and shipping delays.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. House of Nyabinghi Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.  

REFUNDS, RETURNS AND EXCHANGES:  

In the event that your order arrives damaged in any way, please email us as soon as possible at information@houseofnyabinghi.com with your order number and a photo of the item’s condition. We address each refund, return or exchange request on a case-by-case basis but will try our best to work towards a satisfactory solution. For further guidance, please review our Returns and Refund Policy.